AI Phone Agent

Every call answered.
Every patient routed.
Zero voicemails.

An AI agent that handles your incoming calls 24/7 — scheduling, triage, after-hours, billing inquiries — trained on your specific practice workflows.

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Live Call Routing
Incoming
"I need to schedule a post-op visit with Dr. Pradhan"
AI Response
Collects patient info, checks availability, confirms appointment
Routed To
Scheduling → booked & confirmed. Summary sent to team.
After Hours
"I'm having increased pain after my surgery"
Routed To
On-call provider notified. Non-urgent logged for AM review.
What It Does

Every call. Every department.
Every hour.

New Patient Intake

Collects full patient demographics, insurance, chief complaint, and referring provider — before the call ends.

Appointment Scheduling

Books, reschedules, and confirms appointments. Integrates with your scheduling workflow and EMR.

Smart Call Routing

Routes to scheduling, nursing, billing, surgery coordination, Rx refills, and referring physicians — instantly.

24/7 After-Hours Coverage

Handles after-hours calls intelligently — urgent triage to on-call, non-urgent logged for morning review.

Full Call Summaries

Every call produces a structured summary — reason for call, patient info, action taken — delivered to your team.

HIPAA Compliant

BAA included. Built on secure, compliant infrastructure. All call data handled in accordance with HIPAA requirements.

Call Routing

Trained on your practice.
Not a template.

We configure your AI agent with your exact routing logic, department structure, provider schedules, and escalation rules before go-live.

01

Call Received

Patient calls your main number. AI answers immediately — no hold music, no voicemail.

02

Intent Identified

AI determines the reason for the call — scheduling, nursing, billing, Rx, urgent triage — in the first few seconds.

03

Handled or Routed

Simple requests handled directly. Complex calls routed to the right person with full context.

04

Summary Delivered

Your team receives a structured summary of every call — no matter how it was handled.

Default Routing Logic
New appointment requestScheduling
Post-op concernNursing
Rx refill requestNursing / Rx
Insurance / billingBilling
Surgery questionSurgery Coord.
Referring physicianPhysician Line
After-hours urgentOn-Call Provider
After-hours non-urgentAM Review Queue

All routing logic is custom-configured for your practice.

Specialties

Built for surgical & procedural practices

We configure specialty-specific call flows — not a generic healthcare template.

Orthopedic Surgery
ENT / Otolaryngology
Dermatology
Pain Management
Neurosurgery
Spine Surgery
Plastic Surgery
Ophthalmology
Urology
General Surgery